Contact Us

How do I get a refund?

Alessandra Werlang2023-05-15T15:02:31+00:00Request a refund by mail to orders@mestsrores.com and get a response withing 48 hours.

How do I track an order?

Alessandra Werlang2023-05-15T15:06:15+00:00Send an e-mail to orders@meststores.com to track your order. If the item is delivered by MEST Stores Egypt, you can also reach us by phone. Please, call the Operations Office (+2 01024999409 / +2 01006588840).

How do I modify an order?

Alessandra Werlang2023-05-15T15:08:33+00:00If you already placed an order and received a number (as Order #2652), then the only way to modify is by sending an e-mail to orders@meststores.com. Please, mention the order number and what you want to change.

How do I cancel an order?

Alessandra Werlang2023-05-15T15:10:01+00:00You can cancel your order after placing only by sending an e-mail to orders@meststores.com mentioning the order number and your request to cancel.

Why is my order delayed?

Alessandra Werlang2023-05-15T15:12:19+00:00Sometimes delays can happen due to the large volume of orders. But if the delivery is made by MEST Stores, you can confirm the delivery times by calling our Operation Office (+2 01024999409 / +2 01006588840).